Workforce Development Solutions for Emerging Talent

Basic Business Writing for Emails, Reports, Letters and Proposals

Basic writing skills are essential for employees at every level. Participants in this workshop will improve their writing skills by:

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How to Deliver Effective Presentations

Giving an effective business presentation depends on an employee’s confidence and preparation. In this session, employees will

• Learn tips for building confidence and managing nervousness
• Use body language, voice techniques and visual aids to engage their audience
• Discuss how to handle questions like an expert

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Managing Professional Relationships

This in-depth approach teaches employees to make the most of their work relationships as they:

• Learn to recognize personality types and how to communicate with each type
• Explore the differences between influencing and manipulating
• Leverage listening skills to build communication bridges
• Participate in role-playing

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Respect in the Workplace

Feeling respected contributes to employee satisfaction. Participants learn to garner respect at work by:

• Choosing a productive mindset
• Being flexible and working well with people who have a different background or perspective
• Setting reasonable expectations and boundaries
• Demonstrating support for colleagues

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Building Strategic Alliances

How can your employees marshal support for their ideas and stay “in the know” about information that can impact their team and overall business outcomes? A key element is a strategic network among co-workers and managers as well as among external contacts such as clients and suppliers. This workshop teaches employees to:

• Understand the value of workplace alliances and networking
• Identify internal and external contacts whose support can further the employee’s current and future goals
• Establish and nurture alliances

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Delivering Extraordinary Customer Service

This workshop helps employees analyze and strive for excellent customer service, especially when handling difficult situations. Participants will learn to:

• Understand the connection between customer service and the bottom line
• Maintain a positive attitude and view complaints as treasures
• Sharpen their listening skills and deliver good customer service via telephone
• Use “three keys” to customer loyalty